Q: Can I send a photocopy of my airtime bill?
A: No you can not. Please make a copy for your records as we would require the original.
Q: Can I Send a Print off of my online bill?
A: No you can not. Please make a copy for your records as we would require the original.
Q: Do I need to send in my claim by a certain date?
A: Yes your claim must be received within 30days of the date on the relevant airtime bill. See cashback table for details.
Q: When will I receive my Cheque?
A: Your cheque will be sent within 2 weeks of receiving your claim provided you are eligible and we can verify the claim. The cheque will be issued in the name of the account holder.
Situations where the cashback offer will cease to apply
-
If your account is not up to date with payments
- If your airtime bills sent are not for the same account and in the same name as the one eligible for the cashback.
- If your claim is received more than 30 days from the date stated on the airtime bill you are required to submit
- If your airtime contract has been disconnected
- We reserve the right to refuse any application that we believe may be fraudulent.
How to claim your discounted line rental
Completing the Cashback Voucher
- Please use capital letters
- Complete each field
- Make sure you have securely enclosed the correct airtime bill referring to the cashback table
- Make sure you claim within 30 days form the date on the relevant airtime bill
- Send your completed claim(s) by recorded delivery to:
Customer Administration Team
Talksmart Communications
PO Box 310
HOUNSLOW
TW 3 9DW
What bill do I need to send in?
If you need to claim your cashback, this table explains when you need to do it.
| Month Of Purchase |
4th bill example. Bill issued in |
6th bill example. Bill issued in |
| January |
April |
August |
| February |
May |
September |
| March |
June |
October |
| April |
July |
November |
| May |
August |
December |
| June |
September |
January |
| July |
October |
February |
| August |
November |
March |
| September |
December |
April |
| October |
January |
May |
| November |
February |
June |
| December |
March |
July |
|
 |
Cashback Voucher |
|
|
| |
|
| Mobile no |
|
| Reference no |
|
| Signature |
|
| Today’s Date |
|
| Your claim must be received within 30days of the date on the relevant airtime bill |
|
| Question on number Portability |
Can I keep my existing number?
Can I keep my existing number?
It is possible to keep your existing number from your current prepay or contract phone when purchasing a new mobile package from Talksmart depending on which network you wish to transfer to.
Currently you can keep your existing number when transferring to T-mobile, Orange, Three and BT mobile, but not Vodaphone or O2.
To keep your existing number you will need to go through the following steps:
1. Place your order with Talksmart
2. Contact your existing network or service provider o request your PAC Porting Authorisation Code) –Once you receive your new Talksmart package and it has been connected it will operate with a temporary number.
3. Contact you new network or service provider on the number below and quote your temporary number, your existing number that you want to keep and the PAC
| T-Mobile: |
606 0139 |
| Orange: |
0800 079 2222 |
| Three: |
0870 733 0333 |
| BT Mobile: |
0800 032 2111 |
|
Question on PIN & PUK Codes
PUK Code- what is it?
PUK Code- what is it?
This you’re ‘Personal Unblocking Key’. If your SIM card becomes “Blocked” you will no longer be able to make or receive calls. To resolve this you must contact your billing company who, once they have confirmed your identity, will supply you with an 8-digit code.
WARNING: DO NOT GUESS!!- 10 consecutive wrong attempts will permanently block the SIM. You will then need to obtain a new SIM card from your billing Company, for which you may be charged. As well as costing you money this will have to be posted to you resulting in further inconvenience to you.
Question on Setting up and using Voicemail
How do I set up my voicemail?
How do I retrieve my voicemail?
How do I set up a Voice message?
How do I set up my voicemail?
Voice mail is set up and ready to use on all new handsets, though you may be asked to personalise it by recording a message when you first access the service.
Voicemail is the best way of ensuring that you don’t miss any calls. Depending on the setting you choose, voicemail will answer calls when you can’t and allow callers to leave messages.
How do I retrieve my voicemail?
To retrieve voicemail messages:
| T-Mobile: |
Press and hold the key 1 Key |
| Orange: |
Dial 123 |
| Three: |
Dial 123 |
| Vodaphone: |
Dial 121 |
| O2: |
Press and hold 1 Key |
More details will also be found in your hand set manual. |
How do I set up a Voice message?
When you first access your voicemail, the record options menu should provide instructions as to how to record a voicemail message.
To access your voicemail:
| T-Mobile: |
Press and hold the key 1 Key |
| Orange: |
Dial 123 |
| Three: |
Dial 123 |
| Vodaphone: |
Dial 121 |
| O2: |
Press and hold 1 Key |
More details will also be found in your hand set manual.
Question on Setting up and using Bluetooth |
How do I set up my Bluetooth
How do I set up my Bluetooth
To send or receive a Bluetooth file, you must obviously have a Bluetooth handset, and the handset you wish to connect to must also be Bluetooth compatible.
Both devices must also have Bluetooth switched on! There may be ‘connectivity’ option in your phone’s menu that allows you to activate Bluetooth. If not, your phone’s manual will have details of how to do so
|
Question on Recommend a Friend
How do I recommend my friends?
I’ve recommended a friend, what happens now?
How do I recommend my friends?
If you have just purchased a mobile phone through Talksmart or already an online registered customer you’re automatically eligible to participate in our Recommend a Friend Scheme. This allows you to earn £ 10 cash for every friend, relative or colleague that you successfully introduce to Talksmart.
Think of all the people you could recommend!!
There’s no limit to the number of £10 cash credits you can receive for recommending Talksmart. For each person who becomes a customer, £10 will be credited to your bank account within 28 days your friend’s “Peace of Mind Period” (14 days)
You can direct your friends to www.talksmart.co.uk for the latest deals, making sure that you remind them to fill out your name and mobile number in the boxes provide to make sure you receive your £10
NOTE: Remember there’s no limit to the number of £10s you can claim. So recommend a friend today!!
I’ve recommended a friend, what happens now?
Once your friend has been accepted as a customer and has kept the phone longer than the “peace of mind” (14days) period, we will arrange to pay your £10 directly to your bank account.
We will inform that your money is on its way. Payments are usually made within 29 days of your friend’s passing the “Peace of mind” period money back guarantee date. So keep an eye on your bank balance and recommend as many friends as you can.
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